PMS-Integrated Personalized Welcome: Showing Guest Name and Weather on the Room TV

Guest data collected at check-in usually never leaves the front desk screen. But when that same data is automatically reflected on the room TV, it creates a genuine 'they know me' feeling for the guest.

How does the PMS integration work?

HCX PLAY connects to the hotel's PMS system to automatically pull guest information; without any extra data entry, the room TV updates itself with the guest's check-in details.

What shows up on screen?

• A welcome message with the guest's name
• Room number display
• Content based on the guest's language
• Weather
• Time and date
• Hotel information and service screens

Why it matters

A personalized welcome screen signals, the moment a guest walks into the room, how much attention the hotel pays to detail. It may look like a small touch, but it's the kind of detail that shapes guest experience perception.

How it's implemented

This works the same way whether HCX PLAY is installed directly on a compatible Android TV or integrated via a TV Box to protect your existing television investment; the PMS integration is configured with our team before setup.